Thank you for shopping at www.ukasiadirect.com or www.ukasiadirect.co.uk websites, we truly value your custom. If you are not entirely satisfied with your purchase, we are here to help you.

You have 30 calendar days to return an item from the date you received it on some items extended warrantees are extended as per the manufacturers normal guarantee policy. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us on +44 (0) 7552 608 688 or email us at info@ukasiadirect.com or write to us:

Customer Services

UK Asia Direct

6 Vale Foundry Lane

Ashton

Bristol

BS3 2RG

For all goods sold by us via Amazon UK, Amazon Italy, Amazon Germany, Amazon France, Amazon Spain, kindly view Amazon’s Returns & Replacement Policy .